DVD Case: The sticker with the product key and serial number is on the case under the CD itself. Tips on locating the EndNote product key (X1 and later): Product Box: The product key is on a sticker on the back of the CD sleeve. NOTE: If you purchased an 'Upgrade' version of EndNote you will have to enter the serial number of the previous version of EndNote after you've entered your Product Key of the current version. Though versions of X1 and later do still have a serial number it is not used for installation. This is different from the numeric Serial Number used in the older products. Should I have any questions regarding my online order, whom should I contact? Contact Customer Service at Adept Scientific on +44 (0) 1462 480055 or email us at If I'm a student with a valid student ID, where do I order? Students can visit our Educational Webstore at Where can I locate my product key or serial number? EndNote X1 and later use a 25-character alpha-numeric Product Key to verify installation. If you purchased an upgrade, you'll also be asked to enter the serial number of your previous version. You can do this even if your demo has expired. Once you've received your CD or the email containing your product key and serial number, click Help -> Activate EndNote and then enter the Product Key (the long string of numbers and letters). Can I convert the demo version into the full version of EndNote? Yes, you can convert the demo versions of EndNote X4 and above to the full version. For information about backing up to as CD, see here. You can copy the downloaded file to a CD and create your own archival backup. If I purchase the download online, will I also receive a CD? Online purchases of the download by default do not automatically receive a CD. Contact Customer Services on +44 (0) 1462 480055 or email us at for special pricing on an alternative operating system license. An example of this arrangement is a license holder who has a work computer, a laptop for off-site use, and a home computer. This assumes that the license holder is the only person using EndNote on these computers. How many computers can I install my single-user edition on? The individual End User License Agreement allows a single license holder to install EndNote on up to three of his/her computers. The different version merely describe how you acquire the software - the actual EndNote program is the same no matter which version you buy. Click the link to jump to the answer: What's the difference in functionality between the student, upgrade, and full versions of EndNote? How many computers can I install my single-user edition on? If I purchase the download online, will I also receive a CD? Can I convert the demo version of EndNote into the full version? Should I have any questions regarding my online order, whom should I contact? If I'm a student with a valid student ID, where do I order? Where can I locate my product key or serial number, and will I need it for installation? Can I upgrade from any previous version of EndNote? Can I use my Windows product key on the Mac version of EndNote and vice versa? Does the upgrade require the software to be already installed on the computer? Should I un-install existing versions? What do I need to know when upgrading from a very old version of EndNote (version 7 or earlier)? Will my library be automatically converted to the new version? What do I do if I get problems installing? What if my questions aren't answered here? What's the difference in functionality between the student, upgrade, and full versions of EndNote? There is no difference in the functionality of the student, upgrade, or full versions. » Print friendly version of this article.ĮndNote 12936 Below is a list of Frequently Asked Questions (and their answers!), but if you don't find what you're looking for, please contact us.
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